Return Policy:

At Dellamoda.com your satisfaction is our main priority and will strive for that. We offer a satisfaction guaranteed policy on all items.

Once you receive your item(s) please examine them very carefully, If you find any defects please notify us by email within 24hrs. After this period we will not accept any returns due to this reason.

If you are not simply happy with your product for any reason, please fill out our Return form within 7 days of receipt of your package. Please note that after this period, we can not accept ANY returns or exchanges. You will be instructed on how to return your item and will be provided with your RAN (return authorization number). Once you receive your RAN, please print out a copy and enclose it with your return. Please be sure to return your purchase exactly as it arrived, UNUSED, w/ original dust bag/tags intact, send it back within (30) thirty days of receipt, and we'll refund your payment within 10 to 15 days after it has been received. It's that easy! All returns will be subject a 10% restocking fee. Once we receive your item, we'll send you confirmation via e-mail. Please allow two billing cycles for the credit to appear on your credit card statement...

If you have any questions about our return policy, please contact us online or call us.

Exchange Policy:

We strongly recommend using UPS or FedEx that provides a tracking number, as we are not responsible for lost packages. We cannot accept any orders past the 7-day receipt timeframe. Thank you for your understanding. We understand that gift-giving is not always easy, so we offer you an easy return policy.  Please be sure to fill out the Exchange authorization form and specify the item(s) you want to exchange for within 7 days of receipt of bag. Include a complete description of the issue in the comments field for an exchange, clearly stating the style number and color for the exchange item on the return form. Your exchange will be processed immediately and a hold will be placed on your exchange item. Once we receive your package, your card will either be charged or credited depending on the value of your exchange, and a new tracking number will be issued once your package has been shipped. All exchanges will be charged a $10.00 handling fee and new shipping fees.

Click here for Return Authorization Form

Click here for Exchange Authorization Form