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F.A.Q

How do I make a return?

Dellamoda offers fast and easy online returns. Please visit our Returns & Policy page for more details.

What is your return policy?

If you are dissatisfied with your purchase, you may returns your purchased product(s) in their original and unused condition (including all original packaging and tags) within 30 days for a full refund minus original shipping costs.

Shoes: All shoes must be returned in their original condition and unused. We cannot accept shoes that are returned without the ORIGINAL shoebox.
Handbags: Handbag returns must have the Dellamoda security tag attached. Handbags received without a Dellamoda security tag will be sent back to the customer or discarded.

What is the status of my return?

Returns will be processed within 10 business days from the date we received your package. Please allow 3-5 business days for the return credit to post to your account from he date your return is processed. To track the status of your return please keep your return tracking number.

How can I track the status of my order?

You will be notified with a tracking information and instructions on how to track your package. You may also access the My Account link at the top right of the page to view your orders.

How long will it take for me to receive my order?

Orders are usually received within 7-10 business days depending on the destination of the package.

Shipping Methods (USA)
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Standard Shipping - Orders shipped via UPS Ground are usually delivered within 5-7 business days from the order's ship date. Most Standard Orders are processed and shipped within 1-2 business days. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

3 Day Select - Orders shipped via "UPS 3 Day select" are usually delivered within 3-4 business days. Most Orders are processed and shipped within 1-2 business days. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

2nd Day Shipping - Orders shipped via 2nd Day Shipping are usually delivered within 2-3 business days from the order's ship date. 2nd Day orders placed by 12:00 p.m. PST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. PST will be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

Express 1 Day Shipping - Orders shipped Express 1 Day Shipping are usually delivered within 1 business day from the order's ship date. Overnight orders placed by 12:00 p.m. PST on a business day will usually be processed and shipped the same day. Orders placed after 12:00 p.m. PST will usually be processed and shipped the next business day. Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

What is the cost of shipping?

We offer FREE UPS Ground Shipping. So, regardless of how many items you order, your items will ship for FREE. UPS Ground Shipping (USA ONLY). Other expedited methods are available. Please see our Shipping & Policy Page.

What is the cost of return shipping?

You may use your preferred shipping methods. Use your own Shipping Method: Of course, we strongly suggest using a traceable shipping method.

To what address should I ship returns?

Please ship returned items to:
Returns Department
Dellamoda
18375 Ventura Blvd.
Suite 356
Tarzana CA 91356

Can I exchange an item?

We do not have an exchange policy, if you like to exchange your products, please follow the instruction on ow to return your original purchase and just place a new order for items you would like to purchase.

Do you offer gift cards?

We do not offer gift cards.

How much will I be charged for sales tax?

Sales tax is automatically applied to your order only if your order is being shipped to California. CA tax rate is 8.75% .

Do you ship to my country?

We ship to any international country as long as payments are made through Paypal.

Can I change an existing order?

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.

Can I cancel an existing order?

An order can be cancelled if it is in Queued status. Orders that are processing or shipped (fulfilled) cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Queued order, please call Customer Service at 800-515-8523.

Can I re-route my shipped package to another shipping address?

For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.

Do you offer price adjustments?

We offer a one time price adjustment if an item is marked down within 5 days of the original date of purchase. To receive a price adjustment, please contact Customer Service.

What is your return policy for fine jewelry?

If you are not satisfied with your purchase, you can return any watch or fine jewelry item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund.

What if I receive an incorrect or damaged item?

In the very unlikely event that you receive an incorrect or damaged item, please call Customer Service for assistance.

What forms of payment do you accept?

We are proud to accept American Express, MasterCard, Visa, Discover Card, Paypal and Google Checkout.

When will I be billed for my order?

You will be billed for your order after the order ships from our fulfillment center.

Can I order by phone, e-mail, or fax?

We have a team of fashion-forward representativs ready to take your order by phone. To protect your security, we do not accept orders via e-mail or by fax. To place an order now, call Customer Service at 1-800-515-8523.

How do I change my e-mail preferences or account information?

Log in to your account by clicking on the "Login " located in the top navigation bar.
Click on your name.
Click on the "Profile"
Update your new information
Save your changes.

I put something in my shopping bag and it's gone. Why?

If you choose to leave the site or if your shopping session times out, your shopping bag will retain your selections for one-hour. After an hour, merchandise is placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It's just like a shopping cart in a store; if you left a retail store to have a latte and then returned later in the day, it is likely that the items in your cart will have been placed back on the shelves for other customers to purchase. Because Dellamoda sells items of limited quantities, we urge you to purchase the items you are interested in when you see them.

The item I want is sold out. Will you get more in?

Generally, once a product is sold out, it is unlikely that we will receive another shipment. Products that we carry may only be available to us in limited sizes and quantities.

I forgot my password, how do I retrieve it or reset it?

If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:
Click on Login located in the top navigation bar.
Directly under the password field is a link that says "Recover Password"
You will be taken to the password screen, where you will be prompted to enter in your email address
Type your email address and click the "Get Your Password."
We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
Go back to the homepage Dellamoda and continue to shop
When you're ready to proceed to check out, enter your email address and your new temporary password.
You can change your temporary password by clicking on "Profile".

To protect your security, DellamodaUSA.com will automatically delete any saved credit card information if your password is changed. Simply re-enter any credit card information you wish to store the next time you shop with us.

Please note: your password is case-sensitive.

How do I shop by designer?

To see a complete list of the designers we currently have on the site, simply click on Brands on the top navigation.

How do I use a promotional code?

To use the promotional code you have, please follow these steps:
After you have finished shopping, add your items to your shopping bag.
You will see field which allows you to add you coupon code.
After you enter the promotional code, click the "submit code" button and it will be applied to your order.

Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

How do I make purchases on Dellamoda?

Dellamoda uses a simple and secure checkout process for quick, easy purchasing. Just add the items to your cart, login to your account when you are ready and follow the simple check out.

Is it safe to use my credit card on Dellamoda.com?

Yes, shopping at Dellamoda is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Dellamoda ever see it.

In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to immediately contact your credit card company. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our Dellamoda Security Guarantee. And for you, it means there is no risk shopping at Dellamoda.

Is my personal information kept private?

We take the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. Dellamoda.com is verfied everyday by McAfee (The largest site security verification company.)

What is the warranty on your products?

We offer a full 30 warranty on all products, most other brands also offer additional warranties.

What else do I need to know about Dellamoda?

FULL 30 day return policy.
Over 50 top brands to choose from.
Savings of up to 75% off retail prices.
We sell only authentic products, we do not deal with Fakes or imitations.
We offer a full authenticity guranteed policy.
Our promise to act responsibly as a comppany and stand behind our polices and you as a client.

What is the "retail value" price?

The retail value is the price that the items sold for at retail stores through out the USA and Europe.

Do you have a catalog?

Dellamoda does not have traditional paper catalogs. The shopping experience at Dellamoda is exclusively online.

Who do I contact to carry my goods?

We are always working to improve the selection of great name brand and designer fashions, accessories and home furnishings. Please feel free to send an email to: buyers@dellamoda.com. Please include your name, company name, telephone number, what you sell, and your email address.

Does Dellamoda have an affiliate program?

Yes! To learn more about our affiliate program, please visit our affiliate program information pages.

At what hours is customer service available?

Customer service reps are available by phone at the following times: Monday through Friday: 8:00 a.m. to 5:00 p.m. Pacific Time. For all other times, please visit our contact us page.


Thank You for Shopping with Dellamoda. We appreciate your business. Our professional Customer Service team is always ready to assist you.